Segway Announces Voluntary Recall to Upgrade Software in Segway Personal Transporters Sep 14, 2006 – Segway Staff
Segway Inc., in cooperation with the U.S. Consumer
Product Safety Commission (CPSC) and other regulatory agencies outside of the
U.S., has initiated a voluntary product recall to upgrade the software in
Segway Personal Transporters (PTs).
Segway PT owners should contact the company at
800-750-6557 between 8 a.m. and 8 p.m. ET, Monday through Friday, or visit
www.segway.com to register for a free software upgrade. No hardware changes
are required. Owners outside the U.S. should contact the Segway authorized
distributor in their country to learn how to obtain the free software
upgrade.
A condition has been identified in which the Segway PT
can unexpectedly reverse the direction of the wheels which can cause a rider
to fall. This can occur when the PT's Speed Limiter tilts back the machine to
slow it down and the rider goes off and then back onto the PT within a short
period of time.
"The safety of our customers and our products is our top
priority. When we identified this condition we notified the CPSC and
immediately began working on a software upgrade to address the issue," said
Jim Norrod, Chief Executive Officer, Segway Inc. "We have a software upgrade
available now for consumers and we strongly encourage our customers to obtain
the upgrade as soon as possible. We are committed to making the upgrade
process convenient for our customers."
The voluntary recall applies to all Segway PTs sold to
date including all Segway PT i Series, e Series, p Series, XT, GT and i2
models. The Segway x2, due for release later this month, is not affected by
this recall and all new shipments of the I2 are being shipped with the new
software release.
